1) Warranty Coverage
Most products sold by Fixero include a 24-month limited warranty covering manufacturing defects and workmanship under normal use.
2) What Is Covered
- Manufacturing or assembly defects
- Faulty materials or components
- Performance failures not caused by misuse or wear
If a product is confirmed defective within the warranty period, we may repair it, replace it with an equivalent model, or issue a refund if repair/replacement is not feasible.
3) What Is Not Covered
- Normal wear and cosmetic damage
- Misuse, neglect, improper maintenance
- Unauthorised repairs or modifications
- Accidental or environmental damage (e.g., water, corrosion)
- Consumables (blades, bits, lubricants, batteries) unless faulty on arrival
- Items from unauthorised resellers
4) Warranty Period
Standard coverage is 24 months from purchase unless stated otherwise on the product page.
5) Proof of Purchase
A valid order confirmation or invoice is required for any claim.
6) How to Make a Claim
Email our team with: your order number, product name/model, a detailed description of the issue, and clear photos/videos of the defect.
7) Shipping Costs
For approved claims, Fixero covers return shipping within the UK. International customers may contribute to return postage depending on location and circumstances.
8) Repair or Replacement Time
Once received, repairs or replacements typically take 7–14 business days. We’ll provide tracking for any replacement shipment.
9) Limitation of Liability
Our liability under this warranty is limited to repair, replacement, or refund of the defective item. We are not liable for indirect or consequential losses.
10) International Support
Warranty support is available worldwide; turnaround times may vary by region.
