1) Information We Collect
- Contact: name, email, phone, billing & shipping address
- Payment: processed securely by our gateway (we do not store full card data)
- Account: login credentials if you create an account
- Technical: IP, device, browser, usage via cookies
- Communication: messages via forms or email
2) How We Use Data
- Fulfil orders and provide customer support
- Send order/shipping updates
- Improve site performance and security
- Comply with legal obligations (tax/accounting)
- Marketing with your explicit consent
3) Lawful Bases
Contract, legitimate interests, legal obligation, and consent (for marketing/cookies).
4) Cookies & Tracking
We use cookies to improve experience and analyze traffic. Manage preferences via your browser settings. Read our Cookie Policy.
5) Sharing Data
We share data with trusted processors (payment gateways, carriers, analytics, IT support) under appropriate contracts. We never sell or rent your data.
6) International Transfers
If data is transferred outside the UK/EEA, we use safeguards such as SCCs or equivalent protections.
7) Retention
We keep data only as long as necessary; order/tax records are typically retained up to 6 years.
8) Security
We apply technical and organisational measures: encryption, access controls, and monitoring. No system is 100% secure, but we continually improve.
9) Your Rights
- Access, rectification, erasure
- Restriction or objection
- Withdraw consent
- Data portability
To exercise rights, contact us via the contact form. We aim to respond within 30 days.
